Frequently Asked Questions (FAQ's)

General

What is Veva – The Print Store?
Veva is your go-to destination for custom prints on apparel, mugs, and accessories. We help bring your unique designs to life with high-quality printing, fast turnaround, and secure U.S. shipping.

Where are you located?
We are an online women-owned print store based in the United States, proudly serving customers nationwide.

Ordering

How do I place an order?
Browse our collections, select your desired product, customize it using our online designer, and add to cart. Follow the checkout steps to complete your purchase.

Can I change or cancel my order?
Once an order is placed, it enters production quickly. Contact us immediately at admin@vevastore.com to check if changes or cancellations are still possible.

Payment

What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and financing options like Klarna. All payments are encrypted and secure.

Shipping

Do you offer free shipping?
Yes! We offer free standard shipping on all U.S. orders over $30. For orders under $30, a small standard shipping fee applies. Delivery typically takes 2–7 business days after processing.

Do you ship internationally?
Currently, we ship only within the United States.

How can I track my order?
You will receive a tracking link by email once your order ships. Use it anytime to monitor delivery progress.

Returns & Refunds

What is your return policy?
Customized items are non-returnable except for manufacturing defects, printing errors, or damaged items. For eligible issues, please contact us within 30 days of shipment so we can arrange a replacement or refund. Non-customized items may be returned within 30 days if unused and in original condition. See our full Returns Policy page for details.

Product Information

What products can I customize?
You can customize T-shirts, hoodies, mugs, totes, and select accessories. Use our online customizer to preview your design before ordering.

Can I order in bulk?
Yes! We offer special pricing and support for event, business, and group orders. Contact us for a quote.

Promotions & Support

Do you have ongoing promotions?
Join our email list or follow us on Pinterest and LinkedIn to stay updated on new designs, holiday drops, and exclusive sales.

How can I contact customer support?
Email us at admin@vevastore.com or call (717) 704-9813. We’re here to help!