Frequently Asked Questions (FAQ's)

General

What is Veva – The Print Store?
Veva is your go-to destination for custom prints on apparel, mugs, and accessories. We help bring your unique designs to life with high-quality printing and fast shipping.

Where are you located?
We are an online store based in the United States, serving customers nationwide.

Ordering

How do I place an order?
Browse our collections, select your desired product, customize if applicable, and add to cart. Follow the checkout steps to complete your purchase.

Can I change or cancel my order?
Once an order is placed, it’s processed quickly. Contact us promptly at admin@vevastore.com to check if changes or cancellations are possible.

Payment

What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and financing options like Klarna. All payments are secured and encrypted.

Do you offer gift cards?
Yes, gift cards are available for purchase and can be redeemed during checkout.

Shipping

Do you offer free shipping?
Yes, free standard shipping applies to all orders within the United States. Delivery typically takes 2-7 business days after processing.

Do you ship internationally?
Currently, we only ship within the United States.

How can I track my order?
You will receive a tracking link via email once your order ships to monitor delivery status.

Returns & Refunds

What is your return policy?
Customized items are non-returnable except for defects or errors. Non-customized items can be returned within 30 days if unused and in their original condition. See our full Returns Policy page for details.

Product Information

What products can I customize?
We offer customization on tees, hoodies, mugs, and some accessories. Use our online customizer to create your design.

Can I order in bulk?
Yes! Visit our Bulk Orders page for special pricing and personalized service.

Promotions & Support

Do you have ongoing promotions?
Sign up for our newsletter to receive updates on sales, new arrivals, and exclusive offers.

How can I contact customer support?
Email us at admin@vevastore.com or call 361-228-9154. We’re here to help!